Luxair is Europe's first and the World's 4th airline in terms of quality: These are the results of a recent survey, carried out by the consumer associations of six EU countries: Belgium, Spain, France, Italy, Netherlands and Portugal.

Between September and November 2005, the consumer associations of these six EU countries have carried out a customer satisfaction survey on 85 airlines. Passengers were asked to rate recently-flown airlines on a number of criteria, e.g. security, comfort, staff, information, etc.

The results of the survey in which more than 8600 travellers took part were weighted and presented in a league table giving an overall result that reflects the average customer satisfaction for each airline.

Luxair came out as the top European airline, and fourth airline worldwide behind Singapore Airlines, Malaysia Airlines and Thai Airways. Luxair thus distinguished itself by leaving behind the likes of SN Brussels, Swiss, SAS, KLM, British Airways or even Ryanair.

The criteria on which the airlines were examined included inflight security, punctuality, assistance with problems, comfort, onboard cleanliness, and quality of the inflight and ground services, as well as the catering. Luxair received an overall note of 15.4 out of 20, while achieving the highest possible marks for punctuality and assistance with problems i.e. well above average customer satisfaction. On the quality/price issue, users have attributed the second best possible note reflecting an above average customer satisfaction.

Other criteria in which Luxair has scored highly are staff efficiency, overall reliability of the operator and inflight comfort. Besides, the two aircraft types that Luxair uses - Boeing and Embraer ERJ – were placed 2nd respectively 3rd among 10 aircraft types in terms of inflight sensation and safety.

“We can be proud of this result, which proves that a small airline like ours can set itself apart in terms of quality” said Adrien Ney, Luxair's General Manager, adding: “We do indeed place a great deal on quality, be it for scheduled flights or for the activities of our tour operating arm”.

Martin Isler, deputy Director General, felt that: “these encouraging results prove that we are heading in the right direction”and that: “in the current restructuring of Luxair's airline activities the quality of service offered to our customers is and remains a priority”.

In the course of its airline restructuring, Luxair has recently successfully introduced a new fare structure featuring attractive rates. Thanks to this new flexible and dynamic structure, Luxair can now offer interesting lead-in rates and more varied fare classes, thus allowing customers to benefit from the best rates at all times, meaning that everyone can travel at their most convenient dates and at affordable fares for all.

Thus a return trip to Berlin and Milano are now offered from 169 €, while London, Porto and Rome are available from 84 €, 129 € respectively 149 €. These rates apply for travel ex Luxembourg and do not include airport and other taxes. Since Easter, Luxair has entirely reviewed its fare structure and now offers enticing rates to all scheduled destinations.